Help and contact

You cancel in your store account. iPhone: Settings, your name, Subscriptions. Android: Google Play, profile picture, Payments and subscriptions. Direct: Apple subscriptions · Google Play subscriptions. Cancel at least 24 hours before the end of the period, otherwise the subscription renews.

Open the Pro page in the app and tap "Restore purchases". Use the same Apple or Google account you used to buy. If that does not help, write to us with your device and the time of purchase.

See the page Redeem a code.

Refunds go through Apple or Google, because they process the payment. Send the request there. Your right of withdrawal is described in the terms of service.

On your device. Ajolo runs no server of its own and no user account. You delete your data in the app settings under "Delete account & all data permanently".

For the photo scan the app sends a downsized image and your optional note to the Google Gemini API. For voice input your device turns speech into text and Ajolo sends only the text. Depending on the device, speech recognition may run on Apple or Google servers. Details: privacy policy.

Open the app settings and choose "Delete account & all data permanently". Then delete the app. Device backups (iCloud on iOS, Google backup on Android) and keychain entries can keep data longer, you remove those in your device settings. Questions about your rights: app@ajolo.de.

Values from photo, voice and barcode are estimates or come from open databases and can differ. Check and correct entries if accuracy matters to you.

No. Ajolo does not replace medical, therapeutic or nutritional-medical advice.

iOS 16 or newer (iPhone, iPad), Android 8.0 or newer. Languages: German and English.

Tell us briefly what happened, on which device and with which app version (see settings). A screenshot helps.